Last updated: 24 August 2026

Terms & Conditions

These are the terms you are agreeing to when you instruct us to remove content. They set out what we will do, what it costs, what our guarantee actually covers, and the limits of what anyone in this industry can honestly promise.

The agreement

Who these terms are between

These terms are between you and Link Removal from Search, whose office is on Upper Bank Street, London, United Kingdom. You can reach us at team@linkremovalfromsearch.com or on +44 7914 919573.

An agreement comes into effect when we have given you a written quote for a specific case and you have accepted it. Browsing this website or sending an initial enquiry does not create one, and costs you nothing.

The service

How the work runs

Free assessment

You send us the link and a description. We tell you which removal ground applies, whether we believe it can be achieved, and what outcome we are aiming for. This costs nothing and creates no obligation on either side.

Written quote

If we take the case we give you a single fixed fee in writing, together with the specific outcome we are committing to and the date the ten-day period will end. Nothing begins until you accept it.

We do the work

We pursue removal at the source and, where relevant, delisting from search results. We will keep you updated and will tell you promptly if something changes our assessment of the case.

Confirmation

We confirm to you when the agreed outcome has been achieved, with evidence you can verify yourself.

The guarantee

Our 10-day, 100% money-back guarantee

This is the most important clause on the page, so it is written to be unambiguous rather than flattering.

✓

What we promiseIf we do not achieve the outcome stated in your written quote within 10 days, you pay nothing. Where you have already paid, you receive a full 100% refund of the fee. Not a partial refund, not a credit against future work, and not conditional on you accepting an alternative service.

✓

When the 10 days startThe period runs from the day you accept our written quote and provide everything we have asked for in order to begin. If we are waiting on something from you — a document a platform requires, a confirmation, a reply — the clock pauses until we have it, and we will tell you at the time that it has paused.

✓

What counts as achievedThe exact outcome will be written into your quote before you accept it, so there is no argument afterwards. It will say whether we are committing to removal of the content at its source, to delisting from search results, or to both. We will not describe an outcome vaguely in order to make it easier to claim we met it.

✓

How to claimYou do not have to. If the deadline passes without the agreed outcome, we will tell you and refund you without waiting to be asked. If we have not, email team@linkremovalfromsearch.com and we will process the refund through the original payment method within 14 days.

The only situations where it does not applyIf you instruct us to stop before the ten days are up; if the information you gave us was materially inaccurate and that is why the request failed; if you or someone acting for you republishes the content; or if you asked us mid-case to pursue a different outcome from the one quoted. We will not invoke any of these lightly, and we will explain in writing if we do.

Fees

What you pay and when

●

One fixed fee per caseQuoted in writing before any work starts. No hourly billing, no disbursements added later, and no change to the price once you have accepted it unless you ask us to take on additional content.

●

Payable on resultsOur standard arrangement is that the fee falls due once we have confirmed the agreed outcome. Where a case requires payment in advance, we will say so clearly in the quote — and the ten-day guarantee above applies in full, so your money is returned if we do not deliver.

●

Payment methodPayments are taken through PayPal. We never see or store your card details.

●

Additional content is a separate caseIf more URLs appear, or you ask us to deal with something outside the original quote, that is new work and is quoted separately. We will never add it to your bill without asking.

Your side

What we need from you

By instructing us, you confirm the following. These are not formalities — a removal request built on inaccurate information can fail, and can expose you to a counter-claim.

●

You have the standing to askThe content concerns you, or you are authorised to act for the person or business it concerns.

●

What you tell us is accurateParticularly where you tell us something is false, was published without consent, or infringes a copyright you hold. We rely on this when we make representations on your behalf.

●

You will respond when we need somethingSome platform processes require documents or confirmations that only you can supply. Delay here pauses the ten-day period rather than ending it.

●

You are not asking us to suppress something legitimateWe do not act to conceal accurate journalism, genuine reviews, or lawful criticism. See the next section.

Limits

What we do not promise, and what we decline

We cannot control third partiesPlatforms, hosts, publishers and search engines make their own decisions. We commit to achieving the outcome in your quote or refunding you — we cannot commit to how a third party will behave, and nobody honestly can.

Delisting is not deletionWhere the agreed outcome is delisting, the content remains on the website that hosts it and stays reachable by direct link. We will always be explicit about which of the two you are buying.

Content can be republishedRemoval does not prevent someone posting the same material again elsewhere. Fresh publication is a new case.

Cases we will not takeAccurate journalism, clearly labelled opinion and satire, genuine customer reviews, court and government records where the underlying record stands, and requests made about someone else by a person with no standing. We will tell you at the assessment rather than take a fee and fail.

We are not a law firmWe do not give legal advice. Where a matter genuinely needs a solicitor — damages, a court order, unmasking an anonymous publisher — we will say so.

Cancelling

Cancellation and your consumer rights

●

You can stop at any timeTell us and we will stop. If we have not achieved the agreed outcome, you owe nothing and any fee already paid is returned.

●

Your 14-day statutory rightAs a consumer contracting at a distance you normally have 14 days to change your mind. Because most clients want work to begin immediately, accepting a quote is a request for us to start within that period. If you then cancel, you may be asked to pay for work genuinely carried out — but if the outcome was not achieved, our guarantee overrides this and you pay nothing.

●

We may decline or withdrawIf we discover the information given to us was materially inaccurate, or that the request is not one we are willing to make, we will stop and refund any fee paid. We would explain why in writing.

Legal

Liability, confidentiality and governing law

●

ConfidentialityWe do not disclose your identity or your case to anyone except as necessary to carry out the removal, and we never use cases in marketing. A signed NDA is available on request before you tell us anything. How we handle your information is set out in our privacy policy.

●

Our liabilityOur total liability in connection with a case is limited to the fee you paid for it. We are not liable for indirect or consequential losses such as lost profits or business opportunities. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — and nothing here affects your statutory rights as a consumer.

●

Your indemnityIf a third party brings a claim because information you gave us was untrue, you are responsible for the consequences of that.

●

Governing lawThese terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of protections available to you under your local law.

●

Changes to these termsWe may update this page. The version that applies to your case is the one published when you accepted your quote.

Questions

If something here is unclear, ask before you commit

We would far rather answer a question now than argue about a clause later. Email team@linkremovalfromsearch.com or call +44 7914 919573.