Content removal has a real and well-documented scam problem, so scepticism is the right instinct. Here is how to test any provider, including us.
Are content removal services legit?
Some are, many are not. The tells are consistent. A legitimate provider will tell you when your case will fail, name the specific policy or legal ground they intend to use, put a price in writing before starting, and never ask for account passwords. A scam operator promises anything can be removed, quotes vaguely, asks for full payment upfront, and goes quiet once paid. Ask any provider — us included — which named removal ground applies to your case. If they cannot answer that in one sentence, walk away.
Can you guarantee content will be removed?
We work on a no win, no fee basis with a 10-day guarantee: if the content is not gone within the agreed window, you do not pay. What we will not do is promise that every case is winnable before we have looked at it. Anyone who guarantees removal of anything, sight unseen, is either inexperienced or dishonest — some content genuinely cannot be removed, and we would rather tell you at the assessment than take a fee for a filing we expect to fail.
What do you refuse to take on?
Accurate journalism, clearly labelled opinion, satire and honest reviews. Court and government records where the underlying record still stands. Anything where the only complaint is that the content is unflattering rather than false, private or unlawful. We also decline requests to remove content about someone else where the requester has no standing. If your case falls into one of these, we will say so and, where there is one, point you to the realistic alternative such as delisting or suppression.
Do you need my passwords or account access?
No. We never ask for passwords to your email, social accounts or anything else, and you should refuse any provider who does. Removal work is done through official platform and legal channels, all of which are filed by us on your instruction rather than from inside your accounts.
Are you a law firm?
No. We are a specialist removal service. Most takedowns run through platform policy, privacy and copyright processes, which do not require a solicitor. Where a matter genuinely needs legal action — a court order, or a defamation claim against an identified publisher — that is a different service, and our page on
using a lawyer to remove a Google search result explains when it is worth the cost.
How do I check you are a real company before paying?
Ask for our registered details, ask to speak to a person before you pay, and ask for the specific removal ground and expected timeline in writing. Because we only invoice on results, you are not sending money into the dark. Payments are processed through PayPal rather than direct bank transfer, which gives you an independent record and route of recourse.