Last updated: 24 August 2026

Privacy Policy

This policy explains what we collect, why, and what you can ask us to do about it. Because of the work we do, most of what people send us is sensitive by nature — so we have written this in plain English rather than in the usual legal fog.

At a glance

The short version

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We collect very littleYour name, your email address, the link you want removed, and what kind of help you need. That is what the enquiry form asks for, and we do not ask for more unless a specific case genuinely requires it.
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We never sell or share your data for marketingNot to advertisers, not to data brokers, not to anyone. We do not add you to mailing lists without your consent.
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We never ask for passwordsWe do not need access to your email or social accounts to do this work, and we will never request it. Refuse anyone in this industry who does.
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You can ask us to delete everythingAt any point, including while a case is open. See Your rights below.
Who we are

Who is responsible for your information

Link Removal from Search operates this website and is the data controller for the personal information described in this policy. Our office is on Upper Bank Street, London, United Kingdom.

For any question about privacy, or to make a request about your data, email us at team@linkremovalfromsearch.com, or contact us by phone or WhatsApp on +44 7914 919573. Email is best for formal data requests, because it gives us both a written record. We aim to respond within 24 hours and, for formal data requests, within one month as required by UK data protection law.

What we collect

The information we hold about you

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Information you give us in an enquiryOur forms ask for your full name, your email address, the URL you want removed, and the category of help you need. If you contact us by phone or WhatsApp we will also hold your phone number and the content of that conversation.
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Information about your caseTo act on your behalf we need to understand the content in question. That may mean holding copies of the material, the URLs involved, correspondence with the website or platform, and any evidence you send us to support a removal request — for example proof of identity required by a platform’s own process.
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Payment informationPayments are processed by PayPal. We do not see, handle or store your card details at any point. We hold only the record that a payment was made against your case.
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Technical information about your visitStandard website analytics: pages viewed, approximate location, device and browser type, and how you arrived. This is collected through Google Analytics and is not used to identify you personally.
Sensitive material

Special category and criminal offence information

This deserves its own section, because it is the part of our work that differs from an ordinary business. People come to us about intimate images, sexual content shared without consent, blackmail, arrest records, allegations of crime, health information and material concerning their sexuality, religion or race.

Under UK data protection law this is special category data and, where it concerns alleged or actual offences, criminal offence data. Both carry stricter obligations, and we handle them accordingly:

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We only ever collect it because you asked us to actWe do not go looking for information about you. Everything we hold in a case file is either something you sent us or something we found at the URL you asked us to deal with.
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We share the minimum required to achieve removalA takedown request to a platform necessarily identifies the content and, in most processes, the person it concerns. We disclose what the specific process requires and nothing beyond it. Where a route can be pursued with less disclosure, we will tell you and let you choose.
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We do not retain intimate material longer than the case needsWhere we have had to hold copies of intimate or explicit content as evidence, that material is deleted as soon as the removal is confirmed, without waiting for the general retention period below.
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We do not use any of it as an exampleNot in marketing, not as an anonymised case study, not in conversation. This is why you will not find client names or testimonials anywhere on this site.
Why and on what basis

How we use your information

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To assess and answer your enquiryLawful basis: steps taken at your request before entering a contract. Without the link and a description we cannot tell you whether your case is winnable.
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To carry out the removal workLawful basis: performance of our contract with you. For special category and criminal offence information, we rely on your explicit consent, which you give when you instruct us to act, and which you can withdraw at any time.
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To take payment and keep accountsLawful basis: contract, and our legal obligation to retain financial records.
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To monitor for the content reappearingLawful basis: our legitimate interest in delivering the outcome you paid for. Tell us if you would rather we stopped, and we will.
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To understand how the website is usedLawful basis: our legitimate interest in improving the site. This is aggregate analytics and is not linked to your case.

We do not use your information for automated decision-making or profiling, and we do not use it to market to you unless you have asked us to.

Disclosure

Who we share information with

We share only what a specific task requires, and only with these categories of recipient:

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Platforms, websites and hosting providersSearch engines such as Google and Bing, platforms such as YouTube and Meta, the website hosting the content, and its hosting company. A removal request cannot be made anonymously in most processes — this is inherent to the work, not a choice we make lightly.
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PayPalFor processing payment. PayPal is a separate controller for the payment data it holds.
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Google AnalyticsFor website usage statistics only. No case information is ever sent to analytics.
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Legal advisers, where a case needs oneOnly with your agreement, and only where a matter requires legal action rather than a platform process.
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Where the law requires itIf we are compelled by a court order or a legal obligation. We would tell you unless we were prohibited from doing so.

We never sell your data, and we never share it for advertising.

Retention and transfers

How long we keep information, and where it goes

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Enquiries that do not become casesDeleted within 6 months, or immediately if you ask.
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Case filesKept while the case is open and for a period afterwards so that we can deal with the content reappearing, which is common. You can ask us to delete a case file at any time and we will, subject only to records we are legally required to keep.
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Intimate or explicit materialDeleted as soon as removal is confirmed, regardless of the above.
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Financial recordsRetained for the period required by UK tax and accounting law, currently six years.
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International transfersThe platforms and search engines we deal with are largely based outside the UK, principally in the United States. Sending a removal request to them necessarily transfers the information that request contains. We rely on the safeguards those organisations have in place for international transfers.
Your rights

What you can ask us to do

Under UK data protection law you have the following rights. Exercising them is free, and we will not treat you differently for doing so.

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AccessAsk for a copy of the information we hold about you.
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CorrectionHave anything inaccurate put right.
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ErasureAsk us to delete what we hold. Given the nature of this work, we treat erasure requests as a priority rather than an inconvenience.
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Restriction and objectionAsk us to stop using your information in a particular way, including asking us to stop monitoring for reappearance.
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PortabilityReceive the information you gave us in a portable format.
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Withdraw consentWhere we rely on your explicit consent to handle sensitive information, you can withdraw it at any time. Note that we may then be unable to continue a removal that is already in progress.

To exercise any of these, email team@linkremovalfromsearch.com or call +44 7914 919573. We will respond within one month, and we may need to verify your identity first so that we do not disclose your information to someone else.

Cookies

Cookies and analytics

This website uses a small number of cookies:

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Google AnalyticsCookies beginning _ga measure how the site is used — which pages are read, roughly where visitors are, how they arrived. They do not identify you and they carry nothing about your case.
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Essential and functional cookiesSet by WordPress and the site’s own components to make pages load and display correctly.
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WhatsApp chatClicking the WhatsApp button hands you to WhatsApp, which is operated by Meta under its own privacy policy. Anything you send in that conversation is held by Meta as well as by us.

You can block or delete cookies in your browser settings at any time. Blocking analytics cookies will not affect how the site works for you.

Security, children and changes

A few remaining points

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SecurityAccess to case files is limited to the people working on your matter. We do not discuss cases outside that group. No system is perfectly secure, but we keep what we hold to the minimum precisely because the safest data is the data that was never collected.
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ChildrenOur service is not aimed at children. We do, however, act in cases concerning images and videos of under-18s, where a parent or guardian instructs us. In those cases we handle the material with the additional care the law requires and delete it as soon as removal is achieved.
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Other websitesThis policy covers this site only. Where we link to a platform, regulator or search engine, their own policies apply.
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Changes to this policyIf we change how we handle information we will update this page and the date at the top. Material changes affecting an open case will be told to you directly.
If you are unhappy

Complaints

If you think we have handled your information badly, tell us first at team@linkremovalfromsearch.com or on +44 7914 919573 and we will try to put it right.

You also have the right to complain to the UK regulator, the Information Commissioner’s Office, at ico.org.uk or on 0303 123 1113. You do not have to come to us first, though we would rather have the chance to fix it.

Related pages: about us · frequently asked questions · our services